Retail Training Manager

Role:  Retail Training Manager / Asst. Mgr

Job Location:  UAE

We are seeking an experienced professionals in retail training to join our team and support the development of our retail pharmacy staff. The ideal candidate will possess a deep understanding of retail operations, customer experience, and conflict management within the retail environment. This role involves conducting training programs focused on soft skills, behavioral development, and sales excellence to enhance store-level performance and customer satisfaction.

Key Responsibilities:

• Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives.
• Conduct induction programs for new hires, covering company values, SOPs, retail processes, and customer service standards.
• Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
• Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
• Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
• Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.
• Monitor and evaluate training effectiveness through assessments, feedback, and on-the-job performance metrics.
• Stay updated with industry trends in pharma retail and recommend enhancements to training content accordingly.
• Partner with the Quality and Compliance teams to ensure staff adheres to healthcare and retail regulations.

Required Skills & Competencies:

• Experience in delivering training on customer experience, sales etiquette, conflict resolution, and team collaboration with experience in Retail industry.
• Excellent facilitation and communication skills with the ability to engage diverse learners.
• Proficient in developing interactive training materials, including e-learning, workshops, and role plays.
• Strong interpersonal skills and the ability to influence without authority.
• Analytical mindset to assess training effectiveness and make data-driven improvements.

Qualifications:

• Bachelor's degree related field with relevant certification in Training & Development is a plus.
• At least 4–6 years of experience in a training role, preferably in retail, FMCG background.
• Certification in soft skills or behavioral training is advantageous.