Telesales Representative

We are looking for a Telesales Representative to join our sales team. The ideal candidate will have excellent communication skills, a persuasive demeanour, and a strong ability to build rapport with potential customers over the phone. The Telesales Representative will play a key role in generating sales leads, establishing relationships, and achieving sales targets.

Responsibilities:

• Make outbound calls to prospective customers to introduce our products/services and discuss potential solutions based on their needs.
• Identify and qualify leads through proactive calling, research, and data analysis.
• Maintain a thorough understanding of our offerings to effectively communicate their benefits.
• Deliver compelling sales pitches and product presentations to educate potential customers about our offerings.
• Engage in consultative selling by understanding customer requirements and tailoring solutions accordingly.
• Establish and maintain positive relationships with potential customers, addressing their inquiries and concerns in a professional and friendly manner.
• Meet or exceed assigned sales targets and quotas through effective lead conversion and sales closures.
• Maintain accurate records of sales activities, including calls made and opportunities created.
• Continuously update and enhance product knowledge to provide accurate information to customers.
• Conduct timely follow-ups with leads and prospects to nurture relationships and move them through the sales funnel.
• Utilize Customer Relationship Management (CRM) software to manage leads, track interactions, and update customer information.
• Stay informed about industry trends, competitor offerings, and market dynamics to adapt sales strategies accordingly.
• Collaborate with the sales team, sharing insights and feedback to improve overall sales performance.

• High school diploma or equivalent; Bachelor's degree in Business or related field is a plus.
• Proven experience as a telesales representative or in a similar sales role, preferably in the UAE market.
• Strong communication skills in both English and Arabic (additional languages are a plus).
• Persuasive and goal-oriented with a focus on achieving sales targets.
• Active listener with the ability to understand customer needs and provide tailored solutions.
• Proficiency in using CRM software and other sales tools.
• Resilient and persistent with a positive attitude towards rejection and objections.
• Excellent time management and organizational skills.
• Professional phone etiquette and strong customer service skills.
• Adaptability to work in a fast-paced and dynamic sales environment.
• Knowledge of UAE market trends, consumer behavior, and competitive landscape is advantageous.