Telesales Executive (225-822)

A Telesales Executive is a vital component of a company's sales department, responsible for engaging with potential and existing customers over the phone to drive sales and develop relationships. This role typically involves selling products or services directly to consumers or businesses, achieving sales targets, and handling customer inquiries and complaints efficiently. A successful Telesales Executive must possess excellent communication skills, strong persuasion abilities, and a deep understanding of the company's products or services. This position requires the ability to work in a fast-paced environment, manage multiple tasks simultaneously, and maintain a positive attitude while facing rejection. With the right skills and dedication, a Telesales Executive can not only contribute to the company's success but also achieve personal growth and career advancement.

Responsibilities

• Contact potential or existing customers to inform them about products and services.
• Answer questions about products or the company to foster customer relationships.
• Maintain accurate records of calls, sales, and customer information in databases.
• Understand and achieve monthly, quarterly, and annual sales targets consistently.
• Generate and qualify leads through cold calling and follow-up calls.
• Resolve customer complaints promptly to ensure high levels of customer satisfaction.
• Develop in-depth knowledge about the products and services offered by the company.
• Build sustainable relationships and trust with customers through open communication.
• Collaborate with team members to achieve better sales results and maximize productivity.
• Upsell and cross-sell products when appropriate, based on customer requirements and demands.
• Participate in team meetings and share best practices with colleagues to enhance sales effectiveness.
• Continuously seek ways to improve telesales techniques and scripts for better performance.

Requirements

• Proven experience as a telesales representative or other sales/customer service role.
• Track record of successfully meeting sales quotas over the phone.
• Ability to learn about products and services and clearly describe/explain them to customers.
• Excellent communication and interpersonal skills to effectively interact with customers.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Strong organizational skills with attention to detail and ability to multitask.
• Basic computer skills and proficiency in CRM software and telecommunication systems.
• High school diploma; a bachelor's degree in a related field is a plus.