Quality Assurance Manager (225-804)

The Quality Assurance Manager plays a crucial role in ensuring that products and services meet established standards of quality, including reliability, usability, and performance. As a Quality Assurance Manager, you will lead a team of quality assurance professionals and work collaboratively with other departments to develop, implement, and maintain quality assurance protocols and methodologies. You will be responsible for ensuring that processes comply with both internal and external regulations and standards, ultimately safeguarding the organization's reputation for quality. The successful candidate will be a detail-oriented individual with strong analytical skills, a passion for quality, and exceptional leadership capabilities. Your ability to motivate and drive the team towards achieving quality excellence will be pivotal to success in this role.

Responsibilities

• Develop and implement quality assurance protocols in line with industry standards.
• Oversee a team of quality assurance specialists and manage daily operations.
• Collaborate with other departments to integrate quality assurance processes effectively.
• Monitor and evaluate the effectiveness of quality assurance strategies and adjust as needed.
• Ensure compliance with internal policies and external regulations related to product quality.
• Conduct regular audits and inspections to maintain quality control standards.
• Identify areas of improvement within processes and make recommendations for enhancements.
• Prepare and present detailed reports on quality metrics to senior management.
• Facilitate training sessions for staff to promote quality awareness and practices.
• Handle customer complaints regarding product quality issues in a timely manner.
• Coordinate with suppliers to ensure adherence to quality standards and requirements.
• Stay updated with advancements in quality assurance methodologies and technologies.

Requirements

• Bachelor’s degree in quality management, engineering, or a related field preferred.
• Minimum of 5 years experience in quality assurance or a similar discipline required.
• Strong leadership skills with demonstrated ability to manage a diverse team.
• Excellent communication skills to effectively interface with all levels of personnel.
• Proficient with quality management systems, tools, and software applications.
• In-depth understanding of quality assurance methodologies and best practices essential.
• Analytical and problem-solving skills to identify and address quality-related issues.