Key Account Manager (225-715)

A Key Account Manager is a vital role within any organization that deals with major clients and stakeholders. This position requires an individual with excellent communication skills, strategic thinking, and the ability to build and maintain strong relationships with key clients. A Key Account Manager is responsible for ensuring customer satisfaction, maximizing account growth, and driving sales and profitability. In this role, you will act as the main point of contact for key accounts, working closely with clients to understand their needs and develop tailored solutions. You will also collaborate with internal teams to align company offerings with client requirements, ensuring a seamless client experience. Successful candidates will possess a blend of sales expertise, customer service excellence, and the ability to manage multiple accounts efficiently.

Responsibilities

• Develop and maintain strong relationships with key clients to foster trust and loyalty.
• Act as the primary point of contact for all client-related communications and inquiries.
• Understand client needs and expectations to deliver tailored solutions and services.
• Negotiate contracts and agreements to maximize profits while meeting client requirements.
• Monitor and analyze account performance to identify opportunities for revenue growth.
• Collaborate with internal teams to ensure timely delivery of products and services to clients.
• Prepare regular reports on account status and provide insights for strategic planning.
• Handle client complaints and resolve issues to maintain high levels of client satisfaction.
• Provide clients with product and service updates to keep them informed and engaged.
• Develop and execute strategic account plans to achieve organizational sales targets.
• Participate in industry events and networking activities to build strong client networks.
• Ensure compliance with company policies and procedures in all client interactions.

Requirements

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Minimum of 3-5 years experience in account management or a similar role.
• Strong written and verbal communication skills for effective client interactions.
• Proven track record of successfully managing and growing key client accounts.
• Ability to analyze market trends to identify opportunities and risks proactively.
• Excellent negotiation skills for effective contract and agreement management.
• Strong problem-solving skills to address client issues efficiently and effectively.