Education Associate Emirati Talent

Job Description

The Education Associate is a guest facing role which welcomes and interacts with guests of all age. This position is responsible in delivering the important information in the assigned Zoological attractions and/or exhibits.

This position requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays.

Job scope:

• Proactively interacts to all guests in a friendly and professional manner
• Delivers the education facts on the assigned attraction/exhibit
• Maintains theme park’s knowledge to provide updated information to the guests
• Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
• Prepares educational materials and maintains its professional appearance
• Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
• Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department’s SOPs
• Promotes products, services and activities available to the guests
• Completes all required trainings and maintains professional development and competencies
• Maintains cleanliness and organization of the workplace for designated areas
• Performs other duties as assigned
  
  

• High School Diploma / Bachelor’s Degree or equivalent experience
• 1 year of experience in customer service
• Experience in zoological and/or theme park setting is a plus
• Outgoing personality
• Excellent skills in customer/guest interaction
• Excellent English communication skills, verbal and written
• Basic knowledge of educational principles and instructional design models
• Basic computer skills, including MS Office applications