Customer Service Representative (225-822)

Our company is seeking an experienced and dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a vital role in providing exceptional service to our valued customers, facilitating the smooth operation of our customer service efforts. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a passion for helping others. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. If you thrive in a fast-paced environment and enjoy solving problems, we would love to hear from you.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Resolve product or service problems by clarifying the customer's complaint effectively.
• Gather information and work with other departments to solve customer issues efficiently.
• Process orders, forms, applications, and requests from customers accurately.
• Keep records of customer interactions, transactions, comments, and complaints meticulously.
• Follow up with customers to ensure their issues are resolved and maintain satisfaction.
• Communicate and coordinate with colleagues as necessary to meet customer needs.
• Provide feedback on the efficiency of the customer service process actively.
• Identify and escalate unresolved issues to the appropriate team for resolution.
• Assist with placement of orders, refunds, or exchanges of products as required.
• Stay updated with company products, services, and policies to offer accurate assistance.

Requirements

• High school diploma or equivalent qualification is required for this position.
• Previous experience in a customer support role is essential for consideration.
• Strong phone contact handling skills and active listening capabilities required.
• Proficiency in using CRM systems and practices is necessary for this role.
• A customer-oriented attitude is a must for serving our valuable clients.
• Excellent communication skills, both verbal and written, are necessary qualifications.
• Flexibility to work various shifts, including evenings, weekends, and holidays, is required.