Concierge (225-808)

As a Concierge, you play a vital role in ensuring that guests experience a memorable and pleasant stay. You act as the first point of contact for guests, providing assistance with a wide range of requests and inquiries. You are responsible for offering exemplary customer service and addressing any needs a guest might have, whether it’s handling luggage, making restaurant reservations, or arranging transportation. Working in a fast-paced environment, you equip yourself with the ability to think quickly and offer practical solutions, all while maintaining a friendly and professional demeanor. By staying informed about local attractions, you provide guests with valuable insights, promoting a positive image of the establishment you represent.

Responsibilities

• Welcome guests upon arrival and provide prompt and courteous service.
• Assist guests with luggage handling and storage as needed.
• Coordinate reservations for dining, entertainment, and transportation for guests.
• Offer information about local attractions, shopping centers, and tourist hotspots.
• Maintain up-to-date knowledge of hotel services and amenities offered.
• Respond to guest inquiries and resolve complaints in a timely manner.
• Ensure the smooth operation of the front desk services and maintain a tidy lobby.
• Maintain a secure and inviting environment by implementing safety procedures.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Log and report any maintenance issues to the relevant departments immediately.
• Facilitate guest check-ins and check-outs efficiently and accurately.
• Assist in the training of new team members in concierge services.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Previous experience in hospitality or customer service preferred.
• Exceptional interpersonal and communication skills are essential for success.
• Knowledge of local attractions, venues, and events is highly desirable.
• Strong problem-solving skills and the ability to handle stressful situations.
• Proficiency with hotel management and booking software is an advantage.
• Flexibility to work varied shifts, weekends, and holidays as required.