Cloud Support Associate Engineer (225-824)

As a Cloud Support Associate Engineer, you will play an integral role in supporting our clients' cloud infrastructure by diagnosing and resolving their cloud-related issues. Your expertise will help ensure the smooth operation and optimization of cloud environments for businesses that rely heavily on cloud technology for critical operations. In this role, you will interact with a range of clients who use different cloud services and platforms, providing them with technical assistance and advice on managing their cloud integrations effectively. This is an opportunity for an enthusiastic and detail-oriented individual to grow within the company and impact our cloud service offerings while gaining invaluable experience in cloud engineering and support.

Responsibilities

• Provide technical support for cloud service issues and requests from clients.
• Diagnose and troubleshoot cloud infrastructure problems to maintain efficiency.
• Collaborate with clients and internal teams to resolve complex cloud-related issues.
• Monitor cloud services to ensure uptime and optimal performance levels.
• Create and manage documentation for solutions to recurring cloud support issues.
• Assist in cloud migration projects by providing technical support and guidance.
• Perform regular reviews and risk assessments of cloud environments and configurations.
• Engage with clients to provide training and information on cloud best practices.
• Contribute to the design and improvement of workflow processes for cloud support.
• Ensure compliance with data protection and security regulations in all support activities.
• Utilize monitoring tools to proactively identify potential cloud infrastructure issues.
• Provide feedback to cloud service development teams on common support issues.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in cloud technologies such as AWS, Google Cloud, or Microsoft Azure.
• Strong analytical and problem-solving skills in cloud computing environments.
• Ability to communicate technical concepts effectively to non-technical stakeholders.
• Proficiency in using cloud monitoring and support tools and platforms.
• Understanding of networking, virtualization, and storage in cloud contexts.
• Excellent time-management skills and ability to handle multiple tasks simultaneously.