Barista

Job Purpose:

In the Barista role, you will greet customers cheerfully, courteously and professionally, take orders, prepare beverages items and fulfill orders. Your main goal is providing an exemplary customer experience to all employees. You must be able to work fast and efficiently yet maintain composure under pressure and always be cheerful and friendly. Delivering an extraordinary level of customer service results in strong employee satisfaction. Success in this role will be demonstrated by delivering a high level of customer satisfaction and working effectively in a highly performing, team environment.

Key Responsibilities:

• provide a welcoming, engaging and friendly environment to all employees; engage with new and regular employees.
• prepare and serve hot and cold beverages such as specialty coffee and teas, and other food products.
• monitor proper operation of brewing and other food equipment; resolve and/or report any equipment problems promptly for resolution
• help track food and supply inventory (e.g., in display cases, behind counter, etc.) and assist with restocking as necessary
• help maintain and keep all serving, food & beverage preparation and common areas sanitary and clean
• follow all health and safety guidelines and procedures
• manage and execute task as assigned by the kitchen supervisor
  
  

• Training and willingness to continue learning about food and beverage preparation.
• Should have good communication skills (English)
• Ability to walk, bend, and stand for extended periods.
• Availability to work around peak hours, including evening, early mornings, weekends, and holidays.
• A polite, engaging personality.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
  
  

• Diploma or Degree Holder
• Must have minimum of 3-5 years’ Experience in food and beverage preparation or customer service preferred.
  
  

• Outline the areas of responsibility assigned to each person, including where duties may overlap and who is ultimately responsible for the finished product or service. Also, specifically describe the level of authority the person has over other people and function