Bus Operations Expert (225-813)

The role of a Bus Operations Expert is crucial in ensuring the efficient and safe functioning of bus transportation services. This expert is responsible for overseeing the daily operations, ensuring compliance with relevant regulations, and optimizing the deployment of buses and resources. Their expertise lies in managing the logistical, technical, and administrative aspects of bus transport systems to guarantee that services are delivered smoothly, timely, and cost-effectively. They collaborate with various teams, including drivers, maintenance staff, and customer service, to enhance the passenger experience and improve operational efficiency. An excellent Bus Operations Expert is proactive, detail-oriented, and adept in crisis management, making informed decisions that enhance service quality and reliability.

Responsibilities

• Oversee the daily operations of bus transit systems to ensure seamless service.
• Coordinate bus schedules, routes, and shifts to optimize service efficiency.
• Ensure compliance with all local, state, and federal transportation regulations.
• Collaborate with maintenance teams to ensure buses are in safe operating condition.
• Manage operational budgets and resources to maximize profitability and service levels.
• Monitor and analyze service performance data to inform decision-making processes.
• Implement and enforce company policies and procedures across the operations teams.
• Serve as a point of contact for resolving passenger complaints and issues.
• Develop and oversee training programs for bus drivers and operations staff.
• Conduct regular inspections and audits to ensure high standards of service delivery.
• Facilitate communication between operations, customer service, and management teams.
• Lead initiatives for technological advancements and improvements in service operations.

Requirements

• Minimum of 5 years of experience in bus operations or transportation management.
• Bachelor’s degree in Transportation Management, Business Administration, or related field.
• Strong knowledge of transportation regulations and compliance standards.
• Excellent organizational and leadership skills with attention to detail.
• Proficient in using transit management and scheduling software tools.
• Strong problem-solving skills and ability to make decisions under pressure.
• Exceptional communication skills to interact effectively with various stakeholders.