Mgr Sales Operations

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

UKG is seeking a dynamic, strategic, and people-focused leader to build and manage a newly formed support team in India. This individual will play a pivotal role in enabling seamless global operations by providing dedicated support to both the US Support team and local India-based sales teams. The Global Field Operations Manager (FOM) will serve as the key liaison between India operations and global stakeholders, ensuring timely and accurate delivery of operational support functions including RMA processing, hardware support, Net ARR validation, and case management.

The ideal candidate will be skilled in building and developing high-performing teams, adept at navigating cross-cultural business landscapes, and committed to operational excellence and customer satisfaction.

Job Responsibilities Include

• Hire, train, and manage a startup operations team based in India focused on providing global support.
• Mentor and develop team members to meet performance and development objectives.
• Foster a culture of accountability, engagement, and continuous improvement.
• Work as a strategic business partner with the Sales Leadership teams, Contracts, Rev Rec, Legal, Order Management, and Credit
• Develop Annual Performance Goals
• Ensure the team is versed and trained in all processes pertaining to the preparation and execution of customer-facing documentation
• Generate and maintain reports to support business requirements
• Lead by example to align with UKG Values and Behaviors
• Plan strategically for deadlines, workloads, and leaves to ensure coverage needs meet business requirements
• Have a working knowledge of product suites and software programs to support the Sales organization
• Required to support the Month and Quarter End business
• Maintain a high level of engagement and agility for the organizations ever-changing dynamics and seek to understand how it impacts the business, thereby, the job itself
  
  

Qualifications

• Associate Degree or five (5) years of relevant leadership experience
• Positively embrace and navigate change with an open mind and willingness to adapt
• Innovative thinker willing to challenge the status quo and driven to make a difference
• Ability to build strategic relationships with all levels of the organization
• Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications preferred
• Excellent written and verbal communication skills
• Strong attention to detail and analytical thinking
• High self-motivation, responsibility, and flexibility to achieve results
• Organized and able to multi-task in a fast-paced and demanding environment
• Limited travel required
  
  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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