Beauty Salon Receptionist (225-703)

A Beauty Salon Receptionist is the face and first point of contact for clients entering a beauty salon. This role requires a welcoming personality, superb organizational skills, and the ability to multitask efficiently. A Beauty Salon Receptionist coordinates appointments, manages customer inquiries, and aids in promoting salon services and products. Promptly addressing client needs and maintaining an organized front desk operation are key aspects of this position. The receptionist plays a pivotal role in ensuring an excellent client experience, which contributes to client retention and overall salon success. Effective communication and a friendly demeanor are essential, as the receptionist interacts with a diverse clientele, both in person and over the phone.

Responsibilities

• Greet clients warmly and ensure a welcoming atmosphere in the salon.
• Manage and coordinate daily appointment schedules and client bookings.
• Handle incoming phone calls and respond to client inquiries efficiently.
• Maintain an organized and professional reception area at all times.
• Assist in upselling salon services and retail products to clients.
• Collect payments and manage financial transactions accurately and securely.
• Liaise with salon staff to ensure smooth appointment transitions for clients.
• Update client records and appointment histories on the salon's database system.
• Monitor and maintain stock levels of promotional materials in the reception area.
• Address client complaints or issues with composure and seek resolution promptly.
• Support salon marketing initiatives by distributing promotional materials to clients.
• Ensure COVID-19 safety protocols are followed in the reception and waiting area.

Requirements

• High school diploma or equivalent educational qualification is required.
• Proven experience in a reception or customer service-related role preferred.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Superb communication skills with a polite and friendly demeanor.
• Basic accounting skills for handling transactions and managing cash flow.
• Comfortable with using scheduling software and basic computer applications.
• Ability to maintain a high level of professionalism and confidentiality.