OPD Manager
Sheikh Shakhbout Medical City - SSMC
United Arab Emirates
13th July 2025
2507-1941-162
Job Description
Responsibilities
- Oversee daily operations in OPD, ensuring efficient and high-quality patient services.
- Manage clinic schedules, physician rosters and patient flow.
- Ensure compliance with DOH, SEHA and hospital policies.
- Monitor and report on KPIs such as patient wait times, satisfaction, and service volumes.
- Coordinate with nursing, medical and administrative departments to resolve issues and enhance patient experience.
- Lead quality improvement initiatives within the OPD.
- Supervise, evaluate and support OPD staff including administrative and clinical coordinator.
Education
minimum bachelor’s degree in medical, Nursing, and allied health.
With project management or lean six sigma certification or leadership and management training courses.
Skills
- Strong leadership and tam management.
- Excellent knowledge of healthcare regulations (DOH & Daman), Patent safety and accreditation standards.
- Ability to analyse data and reports to drive performance improvements.
- Excellent communication, problem solving and organizational skills.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Abu Dhabi |
| Company Website: | https://ssmc.ae/ | Job Function: | Healthcare Administration |
| Company Industry/ Sector: |
Hospitals and Health Care | ||
What We Offer
About the Company
Sheikh Shakhbout Medical City (SSMC), one of the UAE’s largest hospitals for serious and complex care, was established as part of the Abu Dhabi Economic Vision 2030 to elevate healthcare services in the emirate. Offering care across 46 specialties and seven departments, SSMC is recognised as a regional centre of excellence for tertiary medical care, providing holistic care through transformational patient-centric journeys. This is supported by integrating best practices in personalised health care, state-of-the-art technology, as well as education and research facilities. SSMC combines the best of local excellence and international expertise creating a hybrid of the world’s greatest healthcare talent.With 672 patient beds, 18 operating theatres, SSMC serves the UAE as both a Stroke and Burn Centre of Excellence and the leading Trauma centre, in Abu Dhabi. Guided by our primary value of putting patients first through advanced, personalised care, SSMC remains committed to the evolving healthcare needs of the community today, tomorrow and the future.
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