Front Office Executive - OPD

Job Description

POSITION GUIDELINES

Document- Job Description/ Responsibilities

DEPARTMENT : FRONT OFFICE – OUT PATIENT

POSITION : EXECUTIVE

REPORTING TO : MANAGER – OUT PATIENT

QUALIFICATION : GRADUATION IN ANY STREAM

EXPERIENCE : 1-3 YEARS

Job Description

Key areas of responsibility:

• To coordinate registration of new patients.
• To take all necessary demographical details about the patients like Name & Address and Source to visit the hospital.
• To prepare the file, O.P.D Card and provide U.H.I.D. No. to the Patients.
• To guide & direct the patient for the further process.
• To coordinate with the doctors / consultants.
• To answer queries of patient and provide details about the Doctors and Hospitals.
• To handle the admission, billing and coordinate in the absence of any person of reception.
• To deal with the people who visit the hospital and solve their queries.
• To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same.
• To maintain appropriate departmental documentation.
• To treat all communication about patients, staff, and other organizational business confidentially.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned due to exigencies of work.
• Participation in Continuous Quality Improvement.