Associate Content Moderator (225-929)

As an Associate Content Moderator, you will be a crucial member of our digital content team, ensuring the integrity and quality of our platforms. You will be responsible for reviewing, editing, and managing user-generated content to ensure it aligns with our community guidelines and complies with legal standards. In this role, you will work closely with content creators and other moderators to develop a safe and engaging environment for our users. You will also contribute to the creation of strategies that anticipate potential content issues and improve our moderation processes. An eye for detail and strong communication skills are essential in maintaining the site’s professional standards while fostering an open and positive user community.

Responsibilities

• Review and moderate user-generated content in accordance with established guidelines.
• Identify and escalate issues related to content compliance and safety concerns.
• Collaborate with other moderators to maintain consistent moderation practices.
• Conduct regular audits of content to ensure ongoing adherence to policies.
• Work with the content team to develop improved moderation workflows.
• Assist in the training and onboarding of new moderation staff members.
• Monitor user feedback and adapt moderation strategies to meet their needs.
• Prepare reports on content moderation findings for management review.
• Respond promptly to content-related incidents and provide resolution steps.
• Stay updated with the latest trends and changes in content moderation policies.
• Support the development of educational content for platform users.
• Participate in meetings to discuss emerging moderation challenges and solutions.

Requirements

• Bachelor's degree in Communications, Journalism, or a related field required.
• Previous experience in content moderation or a similar role is preferred.
• Excellent analytical skills with the ability to assess large volumes of content.
• Strong written and verbal communication skills are essential for this role.
• Familiarity with community management and online engagement best practices.
• Ability to maintain a calm and professional demeanor under pressure.
• Proficiency in using content management systems and moderation tools.
• Flexibility to work varying shifts, including weekends if necessary.