Reservations Manager (225-905)

The role of a Reservations Manager is pivotal in ensuring the smooth operation of the reservations department within a hospitality establishment. As a Reservations Manager, you will be responsible for overseeing all reservation activities, implementing efficient booking processes, and ensuring optimal room occupancy rates. Your primary objective is to manage reservations in a manner that maximizes revenue opportunities while delivering impeccable customer service. You will collaborate closely with other departments, such as the front office and sales team, to ensure a seamless guest experience. In this role, you will be expected to leverage your strong organizational and communication skills to manage a team, while also developing strategic plans to improve reservation systems and achieve sales targets.

Responsibilities

• Oversee and coordinate all reservation activities to ensure optimal room occupancy.
• Develop and implement efficient reservation systems and booking processes.
• Manage and train the reservations team to enhance their performance and output.
• Analyze reservation patterns and trends to forecast demand and adjust strategies.
• Collaborate with sales and front office departments to enhance the guest experience.
• Implement strategies to maximize revenue opportunities and minimize vacant rooms.
• Monitor and evaluate the performance of reservation agents regularly.
• Assist in setting room rates and managing inventory based on market conditions.
• Ensure compliance with any legal and company policies related to reservations.
• Resolve guest complaints regarding reservations professionally and promptly.
• Generate and analyze reports for management to strategize future improvements.
• Handle any special reservations requests or VIP bookings with utmost attention.

Requirements

• Proven experience in a reservation or front office management role is required.
• Excellent organizational skills with the ability to manage multiple priorities at once.
• Strong leadership skills with experience in training and developing staff.
• Proficiency in reservation management software and MS Office Suite essential.
• Exceptional communication skills, both written and verbal, are mandatory.
• Ability to work under pressure and resolve conflicts efficiently and effectively.
• Strong analytical skills to interpret and act on complex reservation data.