Manager - Business Excellence

Location: Mumbai, Maharashtra, India

Job ID: 83035

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.

Join us as a

Manager - Business Excellence

Your Main Responsibilities

Job Summary:

As the Business Excellence Manager in the Existing Installation Sales department at Schindler Elevators, you will play a crucial role in enhancing overall management, driving process improvements, and ensuring the delivery of exceptional support. This role involves collaborating with cross-functional teams, analyzing Maintenance processes, researching the market landscape, and implementing strategies to optimize the performance of the service team members.

Key Responsibilities:

Data Analysis and Reporting:

• Utilize data analytics tools to assess the performance of maintenance processes and identify opportunities for improvement.
• Generate reports and present findings to senior management, providing recommendations for improvement within Maintenance processes and Tools.
• Lead and facilitate process improvement initiatives within the department to streamline sales processes and enhance customer experience.
  
  
  

• Project management for regular CAPEX initiatives and effective spare parts management, with a strong focus on digital transformation.
• Collaborate closely with various departments, including Sales, Finance, and Customer Service, to understand their needs and ensure alignment with the overall business objectives.
  
  
  

• Be a part of the team than designs and implements comprehensive training programs to enhance the skills and knowledge of the Frontline teams
• Map out development journeys for frontline teams, ensuring alignment with career progression and business goals.
• Foster a culture of continuous improvement within the Existing Installation team through training, awareness programs, and recognition of achievements.
  
  
  

• Proven experience in business process improvement and quality management, preferably within a process transformation.
• Strong project management skills and experience working in cross-functional teams.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
  
  
  

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.