Product Owner

Introduction

We are seeking a strategic and results-driven Product Owner to lead the evolution of our Salesforce CRM and Certinia platforms. This role is critical to driving business transformation, enhancing seller experience, and enabling scalable, data-driven operations across our commercial ecosystem.

You will partner closely with cross-functional teams—including Sales, Finance, IT, and Customer Success—to define and deliver a roadmap that aligns with business goals and user needs. If youre passionate about CRM innovation, agile delivery, and creating intuitive, high-impact solutions, we’d love to hear from you.

Your Role And Responsibilities

• Own and evolve the product vision and roadmap for Salesforce CRM and Certinia systems.
• Translate business needs into clear, actionable user stories and requirements.
• Prioritize backlog items based on business value, technical feasibility, and stakeholder input.
• Collaborate with engineering, design, and business teams to deliver high-quality solutions on time.
• Lead sprint planning, reviews, and retrospectives in partnership with Scrum Masters and development teams.
• Monitor product performance and adoption, using data to inform enhancements and optimizations.
• Serve as the voice of the user, advocating for intuitive experiences and scalable processes.
• Ensure compliance with data governance, security, and regulatory requirements.
  
  

• Proven experience as a Product Owner or Product Manager in enterprise CRM environments.
• Deep understanding of Salesforce Sales Cloud, Service Cloud, and Certinia (FinancialForce) modules.
• Strong grasp of agile methodologies and product lifecycle management.
• Excellent communication, stakeholder management, and decision-making skills.
• Ability to balance strategic thinking with tactical execution.
• Experience with data integration, reporting, and automation within CRM ecosystems.
  
  

• Salesforce certifications (e.g., Administrator, Advanced Admin, Platform App Builder) are a plus.
• Familiarity with CRM, software & services offerings, delivery, financial operations, billing, and revenue recognition processes is highly desirable.