Deputy Director - Delivery Lead

Overview

We are seeking a seasoned and strategic Delivery Lead with 14+ years of experience to lead the implementation and successful delivery of Real-Time Decisioning solutions across enterprise clients. This role is ideal for a leader who can manage large-scale programs, align cross-functional teams, and deliver intelligent, contextual customer engagement strategies using modern MarTech and decisioning platforms.

Responsibilities

Program & Delivery Management

• Lead end-to-end delivery of real-time decisioning programs across multiple workstreams and stakeholder groups.
• Own project planning, resource allocation, risk management, and client communication for timely and quality delivery.
• Oversee solution design, development, testing, and rollout phases, ensuring adherence to enterprise standards and best practices.
• Drive governance, compliance, and audit readiness in all deliverables.
  
  

• Act as the primary point of contact for business sponsors, product owners, and leadership teams.
• Collaborate with cross-functional teams including business analysts, architects, developers, QA, and operations.
• Build and manage high-performing teams; provide mentoring, coaching, and performance management.
• Ensure ongoing stakeholder alignment, clear communication, and value realization.
  
  

• Oversee solution implementation on leading Real-Time Decisioning platforms such as:
• Salesforce Marketing Cloud Personalization / Interaction Studio / Einstein Personalization
• CleverTap
• Ensure the solution enables real-time decisioning, next-best-action frameworks, customer segmentation, and personalization across channels.
• Ensure tight integration with CRM, CDP, campaign systems, and data layers.
  
  

• Promote Agile best practices, DevOps enablement, and continuous improvement across teams.
• Use tools like Jira, Confluence, and Azure DevOps to manage delivery pipelines and backlogs.
• Monitor KPIs, delivery metrics, and drive retrospectives to improve velocity and quality.
  
  

• 14+ years of experience in IT/MarTech delivery, including 4+ years in real-time decisioning or personalization platforms.
• Proven track record of managing complex, multi-stream enterprise programs.
• Strong understanding of MarTech ecosystems, customer data platforms, personalization, and real-time marketing strategies.
• Experience in Agile/Hybrid delivery models with proficiency in Jira and delivery tools.
• Excellent leadership, communication, and stakeholder management skills.
• Hands-on or oversight experience with decisioning tools such as Salesforce Personalization, or CleverTap, etc.
• Familiarity with cloud platforms (AWS, Azure, GCP)