Quality Auditing Associate

Skill required: Banking Services - Retail Banking Card Operations

Designation: Quality Auditing Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? In this role, you will be responsible for managing various customer request and queries from Law agency and third-party firms Performing customer account reviews, Transaction hold placements, extraction of account summary and communications to law firms, customers and agencies Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for?

• Written and verbal communication
• Adequate knowledge in reviewing and validating various customer account types and request received through various communication mode of bank
• Ability to block funds, reviewing customer transaction, performing account maintenance request in modifying customer details, Extraction of customer account details, Card closure and account reconciliation
• Ensuring all the communication is monitored and shared to various sources such as Law firm, US agencies, Treasury and Third-party firms
• Ensure to validate the customer detail with various tools and perform adequate solution
• Ensure that day-to-day tasks are completed on agreed timelines and quality per defined SLA
• Flexible to work in any shift as per business requirements
• Ensure all the process SOP are read and understood to meet client expectation
• Track all pending/outstanding customer request with specific timeline defined for each process
• Confidence and ability to interact during client connects and creating solution for proactive approach
• Good knowledge and understanding on various banking domain products and banking terminology
• Fraud Risk Management
• Employee should be flexible with shifts and willing to extend their shift timings during the transition phase.
• Work Location: Chennai and work from Office only Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts, Any Graduation