Customer Service Operator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

• Personalized Attention: To offer exceptional customer service, understanding the individual needs of customers and providing effective solutions.
• Multilingual Communication: Use your language skills to communicate effectively with clients who speak different languages, ensuring a barrier-free experience.
• Jira Understanding is added advantage
• Problem Solving: Proactively identify and address customer problems and concerns, seeking effective and timely solutions.
• Query Management: Handle inquiries through various channels, such as email, online chat, and phone, ensuring accurate and real-time responses.
• Internal Collaboration: Working closely with other departments to solve complex problems and ensure a seamless customer experience.
• Ability to manage all the requests and incident in timely manner.
• Deep understanding to SLA concept and related information.
• Maintain regular communication with customers to identify opportunities for system enhancements.
• Documentation and Logging: Maintain detailed records of customer interactions, as well as provide regular reports on recurring trends and issues.
• Should be flexible to travel and work in other Geography if needed
  
  

The functions described above do not limit the performance of other specific activities that contribute to the proper functioning of the company

Qualification

• Previous experience in customer service with working in IT companies experience.
• Exceptional communication skills in at least two languages: English and one additional language, preferably Arabic.
• Customer orientation and ability to work under pressure.
• Excellent problem-solving and decision-making skills.
• Basic knowledge of customer relationship management (CRM) systems is a plus.
  
  

Certification : ITIL certificate is a plus

Experience : 3 years

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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