Systems Engineering Manager

About the role

We are seeking a dedicated and skilled Observability
Operations Engineer to join our team. In this role, you will be responsible for
managing and optimizing the onboarding and maintenance of observability tools
such as Splunk and New Relic. You will play a key role in applying best
practices in observability, improving telemetry data quality, and providing
exceptional support to our customers and internal teams. Additionally, you will
collaborate with DevOps practices, managing configurations and automation
workflows using GitHub.

Manage and oversee the onboarding process for Splunk, New
Relic, and other observability tools.

Use GitHub to manage, version control, and automate
onboarding configurations, scripts, and related workflows.

Implement and promote best practices in observability across
the organization.

Continuously monitor and improve the quality of telemetry
data to ensure accuracy and reliability.

Collaborate with development, engineering, and product teams
to enhance observability strategies.

Provide customer-facing engineering support for users of
observability tools, troubleshooting issues, and offering solutions.

Develop and maintain documentation, runbooks, and knowledge
bases related to observability practices.

Drive initiatives to improve data collection, processing,
and visualization for better insights.

Work closely with the DevOps team to integrate monitoring
solutions into CI/CD pipelines and automate deployment processes.

Stay updated with the latest trends and technologies in
observability and telemetry.

Proven experience with monitoring and observability tools
such as Splunk, New Relic, Grafana, Prometheus, etc.

Strong understanding of telemetry data, data quality
practices, and observability principles.

Experience with onboarding, configuring, and maintaining
monitoring solutions.

Hands-on experience with version control and automation
using GitHub.

Knowledge of DevOps practices, CI/CD pipelines, and
scripting.

Excellent troubleshooting, analytical, and problem-solving
skills.

Customer-oriented mindset with strong communication skills.

Ability to work collaboratively across teams and manage
multiple priorities.

Preferred Skills:

Knowledge of cloud platforms (AWS, Azure).

Programming/scripting skills (Python, Bash, go etc.).

Familiarity with ITSM tools and incident management.

At Tesco, we are committed to providing the best
for you.

As a result, our colleagues enjoy a unique,
differentiated, market- competitive reward package, based on the current
industry practices, for all the work they put into serving our customers,
communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars -
Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by
four principles -simple, fair, competitive, and sustainable.

• ·       Salary - Your fixed pay is the
  guaranteed pay as per your contract of employment.
• ·       Leave & Time-off - Colleagues are entitled to 30
  days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10
  national and festival holidays, as per the company’s policy.
• ·       Making Retirement
  Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues
  to participate in voluntary programmes like NPS and VPF.
• ·       Health is Wealth - Tesco promotes programmes that
  support a culture of health and wellness including insurance for colleagues and
  their family. Our medical insurance provides coverage for dependents including
  parents or in-laws.
• ·       Mental Wellbeing - We offer mental health support
  through self-help tools, community groups, ally networks, face-to-face
  counselling, and more for both colleagues and dependents.
• ·       Financial Wellbeing - Through our financial literacy
  partner, we offer one-to-one financial coaching at discounted rates, as well as
  salary advances on earned wages upon request.
• ·       Save As You Earn (SAYE) - Our SAYE programme allows
  colleagues to transition from being employees to Tesco shareholders through a
  structured 3-year savings plan.
• Our green campus promotes
  physical wellbeing with facilities that include a cricket pitch, football
  field, badminton and volleyball courts, along with indoor games, encouraging a
  healthier lifestyle.

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues

Tesco Technology

Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles.

At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations – from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality to create a true sense of belonging. It’s deeply embedded in our values — we treat people how they want to be treated. Our goal is to ensure all colleagues feel they can be themselves at work and are supported to thrive. Across the Tesco group, we are building an inclusive workplace that celebrates the diverse cultures, personalities, and preferences of our colleagues — who, in turn, reflect the communities we serve and drive our success.

At Tesco India, we are proud to be a Disability Confident Committed Employer, reflecting our dedication to creating a supportive and inclusive environment for individuals with disabilities. We offer equal opportunities to all candidates and encourage applicants with disabilities to apply. Our fully accessible recruitment process includes reasonable adjustments during interviews - just let us know what you need. We are here to ensure everyone has the chance to succeed.

We believe in creating a work environment where you can thrive both professionally and personally. Our hybrid model offers flexibility - spend 60% of your week collaborating in person at our offices or local sites, and the rest working remotely. We understand that everyone’s journey is different, whether you are starting your career, exploring passions, or navigating life changes. Flexibility is core to our culture, and we’re here to support you. Feel free to talk to us during your application process about any support or adjustments you may need.