Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Splunk Administration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Implement new technologies for system enhancements - Conduct regular system audits to ensure compliance - Train team members on new technologies and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk Administration - Strong troubleshooting skills in server and network areas - Experience in implementing technology at the operating system-level - Knowledge of hardware/software support - Ability to conduct system audits for compliance Additional Information: - The candidate should have a minimum of 5 years of experience in Splunk Administration - This position is based at our Bengaluru office - A 15 years full time education is required