Customer Service Executive - Two Wheeler Loans (225-928)

As a Customer Service Executive specializing in Two Wheeler Loans, you will play a critical role in connecting customers with financial solutions that enable them to purchase their desired two-wheeled vehicles. Your expertise will be crucial in understanding the unique needs of each customer, advising them on suitable loan options, and guiding them through the loan application and approval process. The role demands excellent communication skills, a strong customer-oriented approach, and the ability to work effectively under pressure. You will be the first point of contact for customers seeking financing for two-wheeler purchases, ensuring that their experience is seamless, satisfying, and aligns with the company's standards of service excellence. You will also work collaboratively with other departments to ensure the delivery of timely and accurate services, enhance customer satisfaction, and contribute to the overall business goals. Join our enthusiastic and dynamic team to help customers realize their dreams of owning a two-wheeler while building your career in financial services.

Responsibilities

• Handle inbound and outbound calls to assist customers with two-wheeler loan inquiries.
• Provide clear and accurate information regarding loan terms and conditions to customers.
• Assess customer needs and recommend appropriate loan products and services.
• Guide customers through the application process for fast and hassle-free loan approval.
• Manage and resolve customer complaints by directing them to the appropriate department.
• Maintain up-to-date knowledge about various loan products and industry changes.
• Work closely with the sales team to ensure customer satisfaction and retention.
• Prepare and maintain detailed documentation of all customer interactions and transactions.
• Follow up with customers to ensure timely completion of the loan application process.
• Coordinate with credit analysts to expedite the processing of loan approvals.
• Contribute to team goals by achieving personal and departmental targets consistently.
• Participate in training sessions to stay current on best practices and regulatory changes.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• Minimum of two years’ experience in a customer service or financial services role.
• Strong communication skills with the ability to explain complex information clearly.
• Excellent interpersonal skills to effectively interact with diverse customer profiles.
• Ability to work independently as well as collaboratively within a team environment.
• Proficient in the use of CRM software and other customer service applications.
• Must be detail-oriented with strong organizational and time management skills.
• Proactive approach in identifying and addressing customer service challenges.
• Flexible to work in rotational shifts and extra hours during peak periods.
• Commitment to providing high-quality customer service and exceeding expectations.