Telesales Executives (225-914)

Telesales Executives play a pivotal role in driving the sales of products or services by connecting with potential customers over the phone. This job requires strong communication skills, the ability to engage customers in conversation, and the persistence to succeed in a competitive environment. As a Telesales Executive, you will be expected to understand the features and benefits of the products or services you are selling, identify and assess customer needs, and offer appropriate solutions that satisfy those needs. The role requires resilience, as success is often achieved over a period of time and after many interactions. It combines aspects of customer service and sales, requiring the ability to build rapport quickly and drive sales consistently. Telesales Executives often work in team environments and may be required to use customer relationship management (CRM) systems to track and follow up on customer interactions and sales data.

Responsibilities

• Develop and maintain a thorough understanding of the products or services being sold.
• Generate leads by reaching out to potential clients through phone calls.
• Identify customer needs and offer tailored solutions to maximize sales opportunities.
• Keep detailed records of all customer interactions in the CRM system.
• Follow up with existing customers to ensure satisfaction and encourage repeat business.
• Meet and exceed personal and team sales targets on a regular basis.
• Handle customer inquiries and resolve complaints in a professional manner.
• Participate in sales training sessions and team meetings to improve skills.
• Collaborate with the sales team to develop improved sales techniques and strategies.
• Provide feedback to management on how to improve efficiency and productivity.
• Maintain up-to-date knowledge of industry trends and competitor offerings.
• Schedule appointments for field sales representatives when necessary.

Requirements

• Proven experience in a telesales or telemarketing role, preferably within a similar industry.
• Exceptional verbal communication skills and a persuasive telephone manner.
• Strong negotiation skills with a track record of achieving sales targets.
• Ability to handle rejections and remain positive throughout challenging situations.
• Proficient in using CRM software to track sales processes and customer data.
• Strong organizational skills and attention to detail in maintaining customer records.
• Ability to work independently as well as part of a collaborative team environment.
• High school diploma or equivalent; additional sales training or certifications a plus.