Medical Receptionist (225-804)

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will have a friendly demeanor, strong organizational skills, and a passion for providing exceptional service to our patients. As the first point of contact, you will be responsible for greeting patients, managing appointments, and maintaining accurate patient records. You will ensure efficient operation of the front desk and contribute to a positive patient experience at our medical facility. If you are detail-oriented, capable of multitasking, and enjoy working in a fast-paced environment, we invite you to apply for this essential role.

Responsibilities

• Welcome and check in patients with a warm and professional demeanor.
• Schedule, reschedule, and confirm patient appointments efficiently and accurately.
• Maintain and update patient records both in electronic and paper formats.
• Answer, screen, and direct incoming phone calls to the appropriate staff members.
• Coordinate with medical staff to ensure smooth patient flow and minimize wait times.
• Collect, verify, and process patient insurance information and payments.
• Ensure the reception area is tidy, organized, and conducive to a professional environment.
• Assist patients with completing necessary forms and documentation as required.
• Respond to patient inquiries and provide information about the medical facility’s services.
• Utilize computer systems to manage scheduling and patient record-keeping effectively.
• Assist with office inventory by ensuring sufficient stock of front desk supplies.
• Follow privacy and confidentiality policies by keeping patient information secure.

Requirements

• High school diploma or equivalent education is required for this position.
• Proven experience as a receptionist or in a similar customer-facing role.
• Proficiency in using scheduling software and basic computer applications.
• Excellent communication skills, both verbal and written, are essential.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• Knowledge of medical terminology and healthcare systems is highly desirable.
• Ability to work independently and as part of a collaborative healthcare team.