Customer Service Advisor (medical) (225-903)

The role of a Customer Service Advisor (Medical) is vital in ensuring that patients receive the highest level of service and support. This position requires a compassionate and empathetic individual who is skilled at communicating clearly while managing various administrative tasks related to patient care. The advisor acts as a liaison between patients and healthcare providers, providing accurate information and assistance in response to inquiries, coordinating appointments, and handling concerns with professionalism and sensitivity. As a key member of the medical team, the advisor must maintain confidentiality and demonstrate a thorough understanding of healthcare systems and practices. Additionally, the advisor will be instrumental in enhancing the overall patient experience, ensuring that all interactions are handled with kindness and efficiency.

Responsibilities

• Respond promptly and professionally to patient inquiries via phone or email.
• Assist patients in scheduling appointments with healthcare providers.
• Maintain accurate and detailed records of all patient interactions and transactions.
• Provide patients with information regarding medical facilities, procedures, and services.
• Work collaboratively with healthcare providers to address patient needs effectively.
• Resolve patient complaints or issues in a timely and empathetic manner.
• Ensure compliance with healthcare regulations and patient confidentiality protocols.
• Educate patients on healthcare policies and procedures as needed.
• Manage incoming and outgoing correspondence related to patient care.
• Participate in training and development activities to enhance service delivery.
• Utilize medical software systems to update and access patient information.
• Support administrative tasks such as billing inquiries and insurance verifications.

Requirements

• High school diploma or equivalent; higher education in healthcare is a plus.
• Previous experience in customer service, preferably in a medical setting.
• Strong communication skills, both verbal and written, are essential.
• Proficiency in using healthcare-related software and standard office applications.
• Ability to handle sensitive and confidential patient information securely.
• Excellent problem-solving skills and a patient-focused attitude.
• Ability to work independently and as part of a multidisciplinary team.