Operations Executive - Car Rental (225-827)

The Operations Executive in the car rental industry plays a pivotal role in ensuring the smooth operation and efficient management of rental services. As an Operations Executive, you will oversee daily operations, manage resources, and ensure that customer service quality remains high. You will work closely with other departments to ensure seamless interaction between teams and the fulfillment of rental services according to company standards. Your position will require you to analyse data to improve operational procedures, manage budgets, and identify areas for growth and improvement. You will be the key point of contact for resolving service issues and will be instrumental in strategizing for future growth initiatives in the car rental space.

Responsibilities

• Coordinate daily operations to ensure efficient service delivery in car rentals.
• Analyze operational data to identify patterns and improve service processes.
• Liaise with suppliers and vendors to maintain fleet quality and availability.
• Ensure compliance with policies, regulations, and safety standards at all times.
• Manage customer inquiries, feedback, and resolve issues promptly and professionally.
• Develop and implement strategic plans to enhance operational efficiency and growth.
• Monitor financial performance and manage budgets within the operations department.
• Supervise, train, and mentor staff to maximize performance and skill development.
• Plan and strategize for vehicle maintenance to ensure fleet reliability and safety.
• Work closely with marketing to align promotional activities with operational capabilities.
• Prepare reports and presentations to senior management on operational performance.
• Stay updated with industry trends to continuously enhance customer service delivery.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven experience in operations, preferably within the car rental industry.
• Strong problem-solving skills and ability to lead under pressure situations.
• Excellent verbal and written communication skills for effective collaboration.
• Proficiency in data analysis and operational software tools and systems.
• Strong organizational skills with attention to detail and multitasking ability.
• Demonstrated ability to manage budgets and resource allocation effectively.