Front Desk Executive (225-810)

The Front Desk Executive serves as the first point of contact for clients, visitors, and staff, playing a crucial role in setting the tone for the organization. This position is key in ensuring a welcoming and efficient environment while managing various administrative and clerical tasks to support the organization's operations. The ideal candidate will possess excellent communication skills and an ability to multitask in a fast-paced environment. They will offer top-notch customer service that reflects the organization's values and will handle inquiries, route calls, and manage visitor logistics effectively. As the face of the organization, the Front Desk Executive is pivotal in creating a positive first impression and must maintain professionalism at all times. Success in this role means each visitor feels acknowledged, valued, and satisfied with their initial experience.

Responsibilities

• Greet and welcome visitors as soon as they enter the front office premises.
• Direct visitors to the appropriate staff member or department efficiently.
• Answer, screen, and forward incoming phone calls to relevant extensions.
• Ensure the front desk is neat, organized, and presentable at all times.
• Receive, sort, and distribute daily mail and deliveries accurately.
• Provide information to colleagues and external parties over the phone or email.
• Maintain office security by following relevant procedures and controlling access.
• Maintain and update appointment calendars, schedules, and meetings as needed.
• Assist in administrative tasks such as data entry, photocopying, and filing.
• Manage and resolve customer complaints or direct them to the appropriate department.
• Monitor and restock office supplies, ensuring they are always available.
• Maintain a log of visitors, calls, and inquiries for record-keeping purposes.

Requirements

• Proven work experience as a Front Desk Executive, Receptionist, or similar role.
• Proficient in Microsoft Office Suite and basic office equipment usage.
• Strong verbal and written communication skills are essential.
• Excellent organizational and multitasking abilities in a dynamic environment.
• Ability to work independently and handle stress positively.
• Professional attitude and appearance with high customer service standards.
• High school diploma or equivalent; additional qualifications may be advantageous.