Banking Operations Associate (225-819)

As a Banking Operations Associate, you will play a critical role in ensuring the smooth functioning of daily banking operations. This position requires a combination of customer service skills, attention to detail, and a strong understanding of banking procedures. You will be responsible for processing account transactions, reviewing banking operations for compliance, and assisting with problem resolution to enhance operational efficiency. Working closely with different departments, you will facilitate internal processes and maintain customer satisfaction by delivering accurate and timely service. Your role will be pivotal in ensuring compliance with regulatory requirements and helping the bank achieve its operational goals. The ideal candidate will have excellent communication skills, be detail-oriented, and be capable of working in a fast-paced environment.

Responsibilities

• Process banking transactions accurately, including deposits, withdrawals, and wire transfers.
• Maintain and update customer account information with absolute accuracy and confidentiality.
• Assist in the development and implementation of banking policies and procedures.
• Monitor daily banking operations to ensure compliance with internal and external regulations.
• Coordinate with other departments to resolve complex customer account issues efficiently.
• Prepare detailed reports on operational metrics and present them to management as needed.
• Enhance customer service by addressing inquiries and resolving complaints effectively.
• Conduct audits to identify areas for process improvement and increased accuracy.
• Liaise with IT support to ensure smooth functioning of operational banking software.
• Support team members and provide training for new operational procedures as required.
• Identify and mitigate operational risks to safeguard the bank’s assets and reputation.
• Ensure timely and secure processing of end-of-day transactions and operational closures.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in banking operations or a similar role.
• Strong understanding of banking regulations, policies, and procedures is essential.
• Excellent analytical skills and attention to detail in reviewing operations.
• Effective communication skills, both written and verbal, with all stakeholders.
• Proficiency in using banking software and Microsoft Office Suite required.
• Ability to multitask and adapt in a fast-paced work environment effectively.
• Strong problem-solving skills with a proactive approach to challenges.