International Voice Process (225-820)

Join our dynamic team as a professional in the International Voice Process, where you will play a critical role in communicating effectively with clients from diverse international markets. As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service through voice channels. Your role will be pivotal in ensuring customer satisfaction and enhancing business relationships across the globe. This position offers an exciting opportunity to work in a multicultural environment, requiring exceptional communication skills, cultural sensitivity, and the ability to adapt quickly to changing circumstances. If you are passionate about delivering excellent customer service and thrive in a fast-paced, dynamic environment, we invite you to apply for this role.

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely information.
• Assist customers with technical issues, troubleshooting efficiently for effective resolutions.
• Document and update customer records and interactions in the system database.
• Manage and escalate complex issues to the appropriate departments when necessary.
• Maintain a high level of professionalism and empathy in customer interactions.
• Meet or exceed key performance indicators related to customer service quality.
• Stay informed about product updates, company policies, and industry trends.
• Collaborate with team members to improve customer support processes.
• Assist in training new hires on best practices and procedures in voice interactions.
• Participate in team meetings to share insights and continuously improve services.
• Contribute to team goals by adhering to established performance standards.
• Provide feedback to management to enhance product and service quality.

Requirements

• A bachelor's degree or equivalent work experience in a related field.
• Strong verbal communication skills in English and relevant foreign languages.
• Previous experience in an international voice process or customer service role.
• Ability to work flexible hours and adapt to different time zones.
• Proficiency with computer applications and ability to learn new software tools.
• Excellent problem-solving skills and a customer-focused attitude.
• Demonstrated ability to handle stressful situations and remain calm under pressure.