Front Office Assistant (225-908)

The Front Office Assistant plays a crucial role in maintaining the front desk operations of an organization. This position requires a friendly demeanor, excellent organizational skills, and the ability to multitask efficiently. As the first point of contact for clients and guests, the Front Office Assistant is responsible for greeting visitors, answering telephone calls, and ensuring that office operations run smoothly. This role is vital in setting a positive tone for the workplace and ensuring high levels of customer satisfaction. Whether managing correspondence, handling bookings, or directing visitors, the Front Office Assistant ensures that day-to-day operations are executed with precision and warmth.

Responsibilities

• Greet and welcome visitors, providing them with a positive first impression of the organization.
• Answer, screen, and forward incoming phone calls in a professional manner.
• Manage daily mail and distribute correspondence to the appropriate departments.
• Monitor office supplies and place orders to ensure office needs are met timely.
• Maintain visitor logs and provide access badges to guests as required.
• Facilitate all incoming and outgoing communications to enhance operational flow.
• Handle customer inquiries, providing relevant information with patience and precision.
• Coordinate meeting room usage, scheduling bookings as necessary to support business functions.
• Assist with administrative tasks such as filing, data entry, and document management.
• Support the office team with event coordination and logistical planning as needed.
• Ensure the reception area and office spaces are tidy, organized, and well-presented.
• Utilize problem-solving skills to address and resolve administrative challenges effectively.

Requirements

• Proven experience as a Front Office Assistant or similar role preferred.
• Exceptional organizational skills and attention to detail are crucial.
• Strong written and verbal communication skills are essential for success.
• Proficiency in Microsoft Office Suite and office management software.
• Ability to multitask and prioritize work effectively in a busy environment.
• Excellent customer service skills with a polite and helpful manner.
• High school diploma or equivalent qualification; additional certification is a plus.