Front Desk Executive (225-723)

The Front Desk Executive plays a pivotal role in creating a welcoming and efficient environment for guests and clients. As the first point of contact, this position requires a professional and friendly demeanor to handle inquiries, manage scheduling, and facilitate smooth operations. The role involves a mix of administrative tasks, customer service responsibilities, and organizational duties to ensure a positive experience for both visitors and employees. An adept Front Desk Executive will possess excellent communication skills, the ability to multitask, and a proactive approach to problem-solving. This position is perfect for those who thrive in dynamic environments and are passionate about high-quality service delivery.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person or department efficiently.
• Answer, screen, and forward incoming phone calls promptly.
• Ensure the reception area is tidy and presents a professional image.
• Coordinate meetings and maintain conference room schedules accurately.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail or deliveries expediently.
• Maintain office security by following safety procedures and controlling access.
• Assist with administrative tasks such as filing, photocopying, and faxing when required.
• Keep updated records of office expenses and costs regularly.
• Arrange travel and accommodations and prepare vouchers when necessary.
• Support staff and management in other duties as assigned to enhance productivity.

Requirements

• Proven work experience as a Front Desk Executive or similar role.
• Proficient in Microsoft Office Suite for handling administrative tasks.
• Hands-on experience with office equipment like printers and fax machines.
• Professional attitude and appearance with excellent interpersonal skills.
• Strong communication skills, both written and verbal, are essential.
• Excellent organizational skills and ability to multitask in a busy environment.
• High school diploma; additional certification in Office Management is a plus.