Receptionist (225-721)

As the first point of contact for clients and visitors, a receptionist plays a pivotal role in shaping the initial impression of any organization. The receptionist is tasked with managing both incoming and outgoing communications, handling inquiries, directing visitors, and maintaining an organized reception area. This role requires excellent interpersonal skills, as a receptionist should ensure that every visitor or caller feels welcomed and valued. Ideal candidates will have a blend of clerical skills and a friendly, professional demeanor, along with the ability to multitask effectively. A receptionist's contributions are essential in ensuring the smooth functioning of the office environment, supporting other team members, and contributing to a positive workplace atmosphere.

Responsibilities

• Greet visitors warmly, ensuring they feel welcomed and attended to promptly.
• Answer and manage incoming phone calls efficiently, routing them as necessary.
• Maintain a clean and organized reception area to ensure a professional appearance.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Assist with clerical tasks such as filing, photocopying, and data entry as needed.
• Receive and sort daily mail, deliveries, and couriers, ensuring timely distribution.
• Update and maintain contact lists for smooth communication within the organization.
• Monitor office supplies and place orders to maintain adequate stock levels.
• Provide basic and accurate information in-person and via phone/email.
• Ensure security by adhering to safety protocols and visitor management procedures.
• Coordinate with various departments to support office-wide initiatives and functions.
• Perform other ad-hoc administrative duties to support the business as required.

Requirements

• Proven experience as a receptionist or in a similar front desk role.
• Proficiency in Microsoft Office Suite and basic email applications required.
• Strong organizational skills with the ability to multitask effectively.
• Excellent communication skills, both written and verbal, are essential.
• Customer service attitude with a focus on maintaining a professional demeanor.
• High school diploma or equivalent; additional qualification in office management preferred.
• Familiarity with office equipment such as telephones, printers, and copiers.