Customer Care Representative (225-803)

As a Customer Care Representative, you will be the face of our company and play a pivotal role in maintaining the satisfaction and loyalty of our customers. Your primary responsibility is to provide exceptional service, addressing customer inquiries and resolving issues in an efficient and empathetic manner. By leveraging your excellent communication skills and comprehensive knowledge of our products and services, you will ensure that every customer interaction is meaningful and productive. You will work in a dynamic, fast-paced environment that requires a proactive approach and the ability to think on your feet. With us, you will help support and improve our business by delivering solutions and enhancing the overall customer experience.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat services.
• Identify and assess customers’ needs to achieve satisfaction and loyalty.
• Provide accurate, valid, and complete information using the right systems and tools.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with internal departments to resolve complex issues and customer concerns.
• Meet personal and team customer service targets and call handling quotas.
• Assist customers in navigating our website and using online resources effectively.
• Ensure all information shared with customers is current and accurate.
• Communicate and coordinate with colleagues as necessary to deliver seamless service.
• Work closely with team members to foster a customer-oriented culture and environment.
• Continuously update your knowledge about our products, services, and business processes.

Requirements

• High school diploma or equivalent is required; additional qualifications can be beneficial.
• Proven experience in a customer service role with track record of over-achieving quotas.
• Strong phone contact handling skills and active listening abilities are essential.
• Familiarity with CRM systems and practices is highly desired for efficiency.
• Excellent communication and presentation skills, both written and verbal.
• Ability to multi-task, prioritize, and manage time effectively in a demanding environment.
• Adaptability to different communication styles and customer personalities is important.
• Positive attitude and willingness to help customers and team members at all times.