Account Manager (225-730)

We are seeking a dedicated and dynamic Account Manager to join our team. As an Account Manager, you will serve as the key link between our company and clients, playing an essential role in maintaining client satisfaction and enhancing relationships. You will be responsible for overseeing client accounts, ensuring that their needs are met and that the services provided exceed their expectations. This position requires excellent communication skills, a persuasive nature, and the ability to manage complex tasks effectively. The ideal candidate will have a comprehensive understanding of our products and services to tailor solutions that meet client-specific needs. By leveraging your strategic thinking and sales acumen, you'll not only maintain but also deepen our business relationships, driving client retention and growth.

Responsibilities

• Develop and maintain long-term relationships with accounts to ensure business growth.
• Manage client portfolios and ensure consistent delivery of high-quality service.
• Identify client needs and opportunities for additional services and upsells.
• Prepare and present reports on account status and proposed initiatives to clients.
• Collaborate with sales and marketing teams to ensure alignment and achievement of goals.
• Manage and resolve client issues by coordinating with the appropriate departments.
• Conduct regular meetings with clients to review services and project performance.
• Ensure the timely and successful delivery of solutions according to client needs.
• Create detailed proposals and contracts tailored to individual client requirements.
• Track market trends and development to anticipate client needs and opportunities.
• Maintain accurate records of client communications and new developments.
• Analyze client data to enhance service delivery and client satisfaction.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Proven track record of managing accounts in a customer-facing role.
• Strong problem-solving skills and attention to detail in all client interactions.
• Excellent communication and interpersonal skills to interact with diverse clients.
• Ability to manage multiple tasks and prioritize workloads effectively.
• Experience with CRM software and proficient in Microsoft Office Suite applications.
• Ability to work independently as well as part of a dynamic team.