Customer Serv Ops Associate

Overview

The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region.

Woud need to work on Quoting systems to create and issue timely and accurate quotes.

Expected to work with multiple teams to resolve any issues impacting the quoting process.

Responsibilities

Key Responsibilities

The Primary Responsibility Areas Would Comprise The Following

• Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used.
• Meet the SLAs of TAT and Accuracy
• Includes working on changed requirement from the customers as per process guidelines/steps
• Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes
• Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities
• Address any queries from the customers and work internally with in Keysight to resolve these queries
• Address any process queries from the team members booking the orders and preparing the quotes.
• Develop and regularly review the Work Instructions of the process
• Reporting of the monthly metrics to the manager including TAT and Accuracy metrics.
• Identify and Drive Quality Initiatives making the process efficient and leaner, using the already established Quality Methodologies at Keysight. Support the team members as an SME for any Initiatives for the process
  
  

• Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc.
• Excellent verbal/written Communication Skills.
• Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management)
• Know how of Order Life Cycle.
• Good Analytical Skills to understand customers requirements and translate into Order Requirements
• Typing Speed of 35-40 WPM