Telesales Representative (225-722)

As a Telesales Representative, you will play a pivotal role in driving sales growth by contacting potential customers through phone calls. Your primary goal will be to convert leads into buyers while ensuring an excellent customer experience. You will be responsible for understanding customer needs, presenting appropriate products or services, and closing deals effectively. Your ability to communicate concisely, maintain a positive attitude, and exhibit patience will be key to your success in this role. In addition, you will be required to log customer interactions and follow up diligently to ensure customer satisfaction and loyalty. By working as part of a team, you will collaborate to achieve sales targets and contribute to the company’s growth.

Responsibilities

• Contact potential customers through calls to promote and sell products or services.
• Identify customer needs and present suitable product recommendations and solutions.
• Engage with customers and answer their queries regarding product features and benefits.
• Handle customer objections effectively to close sales and build customer confidence.
• Maintain a comprehensive database of sales activities and customer information.
• Follow up with prospects and existing customers to ensure prompt resolution of inquiries.
• Collaborate with the sales team to enhance strategies and achieve sales targets.
• Strive to understand industry trends to offer the most relevant solutions to customers.
• Submit daily reports detailing sales activities, progress, and outcomes to management.
• Provide exceptional customer service to build long-term relationships with clients.
• Contribute to team meetings to help improve sales techniques and processes.
• Continuously update your knowledge about the company’s products and services.

Requirements

• Proven experience in telesales or a similar sales/customer service role is preferred.
• Exceptional communication skills with the ability to engage customers effectively.
• Strong persuasive skills and the ability to overcome customer objections confidently.
• Ability to work with targets and pressure to achieve and exceed sales goals.
• Proficient in using CRM software and other related sales tools or platforms.
• Excellent organizational skills with attention to detail in maintaining records.
• High school diploma or equivalent; additional sales or marketing education is a plus.