Customer Relationship Executive (225-803)

The Customer Relationship Executive is an integral part of our organization, acting as the crucial bridge between our company and clients. This role is designed to ensure that our clients receive unparalleled service and support, thus fostering long-lasting relationships. Working closely with both the sales and management teams, the Customer Relationship Executive's mission is to enhance client satisfaction and contribute to our company's growth. They possess excellent communication skills, an empathetic approach to solving problems, and the ability to provide both proactive and reactive solutions to various client needs. This position requires a dynamic individual who can handle multiple tasks while maintaining a positive demeanor and consistently implementing best practices in customer relationship management.

Responsibilities

• Build and maintain strong relationships with existing and potential clients to foster loyalty.
• Analyze customer feedback to develop strategies for improving customer experience and satisfaction.
• Coordinate with internal teams to ensure prompt and effective delivery of services or products.
• Address customer inquiries and resolve complaints efficiently, aiming to meet customer needs.
• Identify opportunities for up-selling or cross-selling services and products to clients.
• Conduct regular follow-ups with clients to ensure service delivery and client satisfaction.
• Organize and lead client meetings, presentations, and discussions to discuss project progress.
• Collaborate with sales team to strategize and execute new customer acquisition plans.
• Prepare and present detailed reports on client interactions and progress regularly.
• Monitor and maintain accurate client records and update CRM systems as necessary.
• Stay informed on industry developments to anticipate potential challenges and opportunities.
• Advocate internally for customer needs and priorities to improve service levels.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Proven experience in customer relationship management or similar role required.
• Excellent verbal and written communication skills to engage with clients effectively.
• Strong problem-solving abilities and a proactive approach to addressing issues.
• Ability to work independently and as part of a team while managing multiple tasks.
• Proficiency in CRM software and Microsoft Office Suite, especially Excel and PowerPoint.
• A customer-oriented mindset with the capacity to handle challenging situations gracefully.