Store Assistant (225-1004)

A Store Assistant plays a crucial role in the smooth operation of retail businesses by ensuring a welcoming and efficient shopping environment. They are responsible for providing excellent customer service, managing inventory, and maintaining the overall appearance of the store. Store Assistants are often on the front line, directly interacting with customers to address inquiries, assist with purchasing decisions, and ensure satisfaction with their shopping experience. They are also responsible for various stock-related tasks, such as receiving deliveries, stocking shelves, and conducting inventory checks. This position requires individuals who are customer-focused, organized, and able to thrive in a fast-paced environment, often requiring them to perform physical tasks such as lifting or moving merchandise. Candidates should have good communication skills, a basic understanding of sales principles, and the ability to work flexible hours, including weekends and holidays.

Responsibilities

• Assist customers with questions, concerns, and purchasing decisions in a friendly manner.
• Maintain store cleanliness and presentation to meet company standards and enhance customer experience.
• Stock shelves, organize inventory, and ensure product displays are attractive and functional.
• Process transactions efficiently using the store's point of sale system.
• Handle customer returns and exchanges, ensuring satisfaction and adherence to store policies.
• Communicate effectively with team members and management to support store operations.
• Monitor and replenish low-stock items to prevent product shortages and support sales goals.
• Participate in inventory counts and audits to maintain accurate stock levels and records.
• Receive and inspect deliveries, ensuring accuracy and quality of orders received.
• Provide assistance with merchandising and promotional activities as directed by management.
• Assist with training new staff on store operations and customer service standards.
• Stay informed about current promotions, policies, and procedures to provide accurate information to customers.

Requirements

• High school diploma or equivalent education level is typically required.
• Previous retail or customer service experience is preferred but not mandatory.
• Excellent communication skills and the ability to engage positively with customers.
• Strong organizational skills and attention to detail in merchandising and inventory tasks.
• Ability to perform physical tasks, such as lifting or moving heavy merchandise.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Competency in basic math skills and ability to operate a point of sale system.