Guest Hospitality Associate (225-915)

The Guest Hospitality Associate plays a crucial role in creating a welcoming and delightful experience for all guests within our establishment. This position requires someone with strong interpersonal skills, a proactive attitude towards problem-solving, and a genuine passion for hospitality. As the face of the venue, the Guest Hospitality Associate must ensure that each guest feels valued and has a positive interaction from the moment they walk through the door until their departure. The ideal candidate will possess keen attention to detail, excellent communication abilities, and the capacity to manage a variety of guest services tasks efficiently. If you have a flair for customer service and a dedication to hospitality excellence, this opportunity could be your next career milestone.

Responsibilities

• Welcome guests warmly and provide personalized guest service throughout their visit.
• Maintain knowledge of all services and amenities offered by the establishment.
• Effectively resolve guest complaints by liaising with relevant departments.
• Assist in managing front desk operations during peak check-in and check-out times.
• Ensure public areas and guest facilities are neat, tidy, and presentable at all times.
• Foster positive guest relationships by addressing inquiries and facilitating special requests.
• Support marketing initiatives such as promotions, events, and guest loyalty programs.
• Collaborate with team members to enhance the overall guest experience and service quality.
• Implement feedback collection systems to gather guest impressions and improve services.
• Train and mentor new staff in guest hospitality practices and company standards.
• Ensure compliance with health, safety, and hospitality industry regulations.
• Maintain accurate records of guest interactions and service transactions.

Requirements

• High school diploma or equivalent; additional hospitality training is a plus.
• Previous experience in a hospitality or customer service role preferred.
• Excellent communication skills and ability to engage with diverse clientele.
• Strong problem-solving skills and a proactive approach to guest service challenges.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficient in computer systems and reservation management software applications.
• Ability to multi-task and keep highly organized in a fast-paced environment.