Key Account Manager - Service Elevators and Escalators

Certified as a Top Employer, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture, inspiring the highest standards of quality and efficiency from the team, putting our people first, and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

Our team in UAE is growing rapidly and we are looking for an energetic and enthusiastic Key Account Manager to be based in Sharjah, UAE to handle Service Sales within Sharjah & Northern Emirates region, In this role, you will lead and develop mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. You will proactively identify solutions that add value to our strategic customers and major projects, building & maintaining strong relationships with existing customers to retain existing maintenance contracts and proactively generate more opportunities within and outside our current customer base.

This is a unique opportunity to join a team of professionals who thrive on driving offering and sales development strategies and sharing best practices. If you feel you have what it takes and can add significant value to this role and department, then apply for this exciting opportunity!

What will you do?

• Proactively develop and create customer relationships in your area of responsibility
• Ensures customer satisfaction and solves complaints with the rest of the KONE team
• Document and maintain the customer and contact information
• Accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing target, including proactively generating opportunities from outside the current customer base
• Accountable for finding customer needs and matching KONE’s solution matching with those needs
• Responsible for pricing using the approved tendering tools
• Validate that the contents of the contract are in line with the negotiation process outcome
• Maintain full information of opportunities, tasks, and visits, while keeping CRM up to date
  
  

• Bachelors Degree preferably in engineering
• Minimum 5 years’ experience in one of the following: Complex Sales Process Management / Business Development / Key Account Management
• Experience managing key accounts and major projects is a must
• Experience within the same or similar industries working with developers, main contractors, and consultants
• Ability to interpret and analyze customer needs
• Passion for sales, with a proven track record and a strong customer focus
• Futuristic approach and passionate about new technologies and digitalization
• Excellent English communication, presentation, and negotiation skills
• Candidates with experience in the market in the UAE will be given priority.