Training Manager At InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Training Manager and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Sustain the property’s annual training strategy in alignment with brand standards and luxury service expectations
• Lead training efforts to ensure compliance with FORBES Travel Guide service standards, brand audit requirements, and guest experience goals
• Conduct property-wide training needs analysis to identify development gaps and performance improvement areas
• Design and deliver engaging training programs, including onboarding, service excellence, leadership development, and brand-specific modules
• Collaborate with departmental leaders to roll out job-specific and cross-training programs effectively
• Monitor training effectiveness through feedback, performance KPIs, and observation-based assessments
• Promote a culture of continuous learning, professional development, and employee engagement
• Maintain and update training documentation, records, and reports in line with compliance standards
• Partner with HR to support talent development, career progression, and succession planning
• Stay current on hospitality trends, FORBES updates, and incorporate best practices into the learning strategy
  
  

Ideally, you should possess some or all the following qualifications and experience:

• Bachelor’s degree in Hospitality, HR, Education, or related field
• Minimum 3–5 years of experience in training or learning & development, preferably within a luxury hotel or resort
• Knowledge of FORBES Travel Guide standards and experience delivering related training is highly preferred
• Exceptional facilitation, presentation, and coaching skills
• Strong knowledge of luxury hospitality service standards and brand-specific frameworks
• Certified trainer preferred (e.g., Train-the-Trainer, AHLEI, FORBES STAR Trainer)
• Strong organizational and project management skills
• Proficient in Microsoft Office and Learning Management Systems (LMS)
• Fluent in English; additional languages are a plus
• High emotional intelligence, cultural sensitivity, and passion for people development
  
  

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

---