Telesales Specialist (225-831)

A Telesales Specialist is a skilled sales professional who leverages their communication abilities to connect with potential customers over the phone. They are crucial to an organization's sales team and play a significant role in driving the revenue through direct client interaction. Telesales Specialists engage with a varied customer base, showcasing products and services, addressing inquiries, and closing sales. They must have a keen understanding of the company's offerings and possess the ability to persuade and negotiate efficiently. A successful Telesales Specialist should have excellent customer service skills, a sound understanding of sales processes, and the ability to overcome objections. This role is pivotal in expanding the company's market reach and sustaining business growth.

Responsibilities

• Reach out to potential customers through outbound calls to sell products or services.
• Conduct effective sales pitches to inform customers about product benefits and features.
• Identify customer needs to recommend appropriate products and solutions effectively.
• Maintain a database of potential and existing customers for future reference and follow-up.
• Handle customer inquiries with enthusiasm and provide accurate information promptly.
• Achieve monthly and quarterly sales targets to contribute to organization growth.
• Negotiate terms and prices with customers to close profitable deals.
• Keep up-to-date with new product launches and features to provide accurate information to clients.
• Track and record every sales call using standard tools and CRM systems.
• Work collaboratively with sales and marketing teams to develop strategies for increasing sales.
• Continually assess and adjust sales techniques to improve closure rates.
• Participate in sales meetings and share insights from customer interactions with the team.

Requirements

• Proven experience in telesales or a related sales role is required.
• Exceptional communication and interpersonal skills for effective client interaction.
• Ability to present and pitch products effectively over the phone.
• Strong negotiation skills to handle objections and close sales successfully.
• Goal-oriented mindset with a track record of achieving sales targets diligently.
• Proficiency in using CRM software and maintaining accurate sales records.
• Flexibility to adapt to different products and diverse customer bases positively.