Telesales Representative (225-718)

A Telesales Representative is a dynamic and persuasive communicator responsible for promoting and selling products or services over the telephone. They play a pivotal role in generating sales leads, maintaining excellent customer relations, and achieving sales targets. Telesales representatives must possess the ability to manage multiple calls in a day, track information, and follow up with potential customers. This role requires excellent communication skills, resilience under pressure, and a strong desire to succeed in a competitive sales environment. As the primary point of contact with potential customers, telesales representatives need to be knowledgeable about the company’s products and adept at understanding and meeting customer needs. If you are driven, customer-focused, and adept at building relationships over the phone, a career as a telesales representative may be a perfect fit for you.

Responsibilities

• Contact potential customers through telephone calls to inform them about products or services.
• Create and maintain a database of prospective client details and call history.
• Identify customer needs, answer questions, and recommend appropriate products or services.
• Achieve monthly and quarterly sales targets set by the sales manager.
• Use scripts effectively to provide detailed information and explanations to customers.
• Follow up with customers to ensure satisfaction and address any service concerns.
• Collaborate with sales team members to improve sales techniques and strategies.
• Manage and resolve customer complaints professionally and effectively on the phone.
• Monitor market trends and competition within the industry to stay informed.
• Provide input on various sales techniques to improve overall performance and goals.
• Utilize CRM software to document calls, track leads, and update customer records.
• Attend regular meetings or training sessions to improve sales and customer service skills.

Requirements

• High school diploma or equivalent; degree in business or related field preferred.
• Proven experience as a telesales representative or other sales/customer service role.
• Strong communication and negotiation skills with the ability to close deals.
• Proficient in MS Office and CRM software, with the ability to learn new technologies.
• Customer-focused mindset with the ability to manage and resolve issues effectively.
• Ability to handle rejection and stress in a fast-paced sales environment professionally.
• Excellent time management skills and the ability to prioritize tasks effectively.