Telesales Executive (225-908)

A Telesales Executive is a vital component of any sales team, responsible for driving sales and building strong customer relationships over the phone. This role involves engaging potential and existing customers, explaining the features and benefits of products or services, and persuading them to make purchases. As a Telesales Executive, you will be expected to close sales deals while maintaining good customer relations and ensuring high-quality service delivery. Success in this position requires excellent communication skills, a persuasive demeanor, and the ability to handle objections professionally. If you have a knack for sales and thrive in a fast-paced environment, this role offers significant opportunities for career development and advancement.

Responsibilities

• Contact potential customers using prepared sales scripts and strategies effectively.
• Identify customer needs and recommend suitable products or services to meet those needs.
• Engage existing customers to deepen relationships and uncover additional sales opportunities.
• Meet daily, weekly, and monthly sales goals through successful telesales techniques.
• Handle customer queries and complaints in a prompt and professional manner.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Maintain an up-to-date knowledge of company products and services to provide accurate information.
• Record detailed customer interactions and track sales progress in the CRM system.
• Collaborate with team members to achieve better sales results and customer satisfaction.
• Participate in ongoing training to improve sales skills and product knowledge.
• Adapt sales strategies based on customer feedback and competitive intelligence.
• Schedule appointments for Sales Representatives to follow up with interested customers.

Requirements

• Proven experience as a Telesales Executive or similar sales role is necessary.
• Excellent verbal communication and negotiation skills are essential requirements.
• Ability to handle rejection and continue with a positive attitude is vital.
• Proficiency in using computers and familiarity with CRM software is desirable.
• High school diploma or equivalent qualification is required; a degree is a plus.
• Strong organizational and time management skills to manage multiple tasks effectively.
• Ability to work independently and as part of a team in a dynamic environment.