Technical Product Manager - Customer

Job Purpose

At Emirates, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, were always at the forefront pushing boundaries. Embark on a journey with the worlds largest international airline and become a vital part of our cutting-edge information and technology team as Technical Product Manager.

Join our Technical Product Management team where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital Airline and Airport Operations Group Services and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

Technical Product Manager - Customer helps shape the future of the customer landscape by driving the feature backlog business analysis and overseeing the implementation of various initiatives. In addition, you will build strong relationships with key business stakeholders and align technical solutions with strategic objectives to ensure we deliver outcomes that exceed customer expectations. This role will be required to manage internal Customer Engagements products such as ResConnect.

In This Role, You Will

• Collaborate with TPOs (technical product owners), peer groups, vendors, and other IT stakeholder groups to deliver ongoing and future Program Increment Planning (PIs), utilising business value, assessing available capacity, and effectively sequencing and prioritising backlogs.
• Lead a team of TPOs through collaboration, delegation, and empowerment to ensure effective delivery of our technology solutions.
• Collaborate with architecture, engineering, and service management teams to ensure the overall backlogs are balanced to provide a scalable, user experience-optimized, stable, and performant technology product that continually meets business needs. Ensure Technical Debt, NFRs (Non-Functional Requirements), and System enablers are considered, captured, and cascaded to team backlogs.
• Participate in Sprint demos at the team level and assist in the preparation of system demos and other varied levels of involvement across a suite of Demos and Visual Release Notes at the team level. Engage in the preparation and delivery of PI demos to the stakeholder group via Inspect & Adapt workshops with the overall goal of driving increased use and adoption.
• Responsible for the quality and integrity of the data held in the Product Catalogue for your specific
• Product/s. Define a methodology for analysing and responding to target metrics and value post PI delivery, aiming to drive increased use and adoption of our technology products.
• Develop and mentor TPOs, supporting their professional development. Contribute to the TPM peer community in identifying and acting upon opportunities for Learning and Development, growth, and advancement.
• Maintain the quality and integrity of the data held in the Product catalogue and features within the technical and team boundaries, ensure the identification and contribution of risks and dependencies and ensure appropriate team backlogs reflect any impact.
• Drive the partnership with applicable product vendors, ensuring timely feature/product upgrades, and maximising the products efficiency and effectiveness. Minimise bespoke customisation and influence business process changes to best utilise vendor-supplied products.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Degree in a relevant domain, qualified in SAFe Product Owner/Product Manager (POPM) or Agile Product Management (APM)
• 8+ years of total experience, 3 - 5 years of practical experience working as a Technical Product Manager or Product Owner
• Knowledge/skills:
• Well-versed in the tools for the technical product aspects of software delivery.
• Strong communication skills at peer, line, and stakeholder levels. and proven experience in developing (including coaching and mentoring) direct and indirect reports
• Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domains or technical areas.
• Demonstrated evidence of knowledge in the technical area and its application
  
  

Leadership Role: Yes

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers.

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