Technical Manager - ICT

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers Fly Better.

As a Technical Manager - ICT you will manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.

In This Role, You Will

• Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIS. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
• Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
• Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
• Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.
• Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.
• Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.
• Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
• Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.
• Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
• Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers
  
  

Qualification

To be considered for the role you must meet the below requirements:

• Degree or Honours (12+3) in relevant field.
• 8+ years of experience in Information Technology.
  
  

Knowledge/Skills

• IT Shell Infrastructure Design & Deployment
• Passive infrastructure: pathways, risers, conduits, grounding, and cable trays
• Structured cabling systems (CAT6A, Fibre MM/SM)
• Communication Room, MDF/IDF, and Hub Room design and provisioning
• Building codes and ICT standards
• Core IT Infrastructure Integration
• Active components: switches, routers, wireless APs, PDUs, UPS
• Environmental monitoring and power provisioning coordination
• Electrical and cooling-related estimations
• ISP lead-in and SD-WAN integration
• Rack layout planning, power redundancy, and cooling considerations
• Building Technology Enablement
• Fit-out and commissioning of IT infrastructure in new or refurbished buildings
• Smart building readiness and future-proofing
• AV, CCTV, biometric/FR, and access control solutions
• Wireless Network Engineering
• Project Lifecycle Delivery
• Vendor & Product Management
  
  

At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and to contribute to the success of Emirates Group.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.

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