Support Officer (225-818)

A Support Officer plays a vital role in facilitating the smooth operation of an organization by providing comprehensive administrative and technical support. As a key member of the support team, you will be responsible for ensuring efficient communication within the organization as well as with external stakeholders. You will manage and resolve inquiries, maintain accurate records, and improve the overall functionality of the business operations. The ideal candidate will have strong organizational skills, a keen eye for detail, and the ability to multitask efficiently in a fast-paced environment. Your contribution will be instrumental in enhancing productivity, fostering a positive work culture, and supporting team initiatives.

Responsibilities

• Coordinate administrative processes to ensure smooth and efficient office operations.
• Respond to and resolve customer inquiries and issues in a timely manner.
• Maintain accurate records and documentation for all projects and transactions.
• Assist in the preparation of reports, presentations, and correspondence.
• Monitor and manage office supplies inventory and place orders as needed.
• Provide technical support and troubleshoot minor IT issues for staff.
• Organize and schedule meetings, appointments, and travel arrangements for executives.
• Facilitate effective communication between different departments and external partners.
• Contribute to team projects and support organizational goals and initiatives.
• Ensure compliance with company policies and procedures in all tasks.
• Assist with onboarding and training new staff members as required.
• Proactively identify opportunities for process improvements and make recommendations.

Requirements

• Bachelor’s degree in Business Administration or a related field preferred.
• Proven experience as a support officer or similar administrative role is required.
• Strong organizational and time management skills are essential for this role.
• Excellent communication and interpersonal skills are necessary for success.
• Proficiency in Microsoft Office Suite and basic troubleshooting skills needed.
• Ability to handle confidential and sensitive information with discretion.
• Detail-oriented with a strong ability to manage multiple tasks simultaneously.